Delivery Tracking Software: A Solution for Reducing Missed Deliveries and Enhancing Productivity

Delivery Tracking Software: A Solution for Reducing Missed Deliveries and Enhancing Productivity

Written By: Mike Souheil, 15 years+ in last mile logistics

How An Order Monitoring Application Curtails Failed Deliveries and Boosts Efficiency

In the fast-paced world of logistics and delivery, the importance of efficient and reliable delivery tracking cannot be overstated. Delivery tracking software, a cornerstone of modern delivery management systems, plays a crucial role in enhancing the accuracy and efficiency of delivery services. By implementing such software, businesses can significantly reduce missed deliveries and boost productivity, ultimately leading to improved customer satisfaction and operational excellence.

Grasping the Essentials of Order Monitoring Applications

An order monitoring application is a sophisticated tool that enables both businesses and consumers to observe the live status of their orders in transit. This application encompasses an array of functions, including path refinement, instantaneous tracking, systematized alerts, and analytical insights, offering an all-encompassing perspective on the dispatching procedure.

Principal Advantages of Order Monitoring Applications

Enhanced Visibility and Control:

Real-time tracking capabilities offer businesses and customers visibility into the delivery process, enabling them to track the exact location of their packages and estimated delivery times. This transparency reduces uncertainty and improves customer satisfaction.

Route Optimization for Faster Deliveries:

The software includes algorithms that calculate the most efficient delivery routes. This not only saves time but also reduces fuel consumption, contributing to cost savings and environmental sustainability.

Reduction in Missed Deliveries:

Automated notifications and real-time updates minimize the chances of missed deliveries. Customers can be informed of the expected delivery time, allowing them to plan accordingly. In case of any delays or changes, both the delivery personnel and customers are promptly notified, reducing the likelihood of missed deliveries.

Increased Operational Efficiency:

Order monitoring applications streamline multiple facets of the dispatch process, from itinerary planning to instant tracking. This increased efficiency lessens the burden on both the delivery workforce and office personnel, freeing them to concentrate on more pivotal duties.

Data-Driven Decision Making:

The software provides valuable insights through data analytics, enabling businesses to analyze delivery times, customer feedback, and other key performance indicators. This data can be used to make informed decisions to further optimize delivery operations.

Improved Customer Communication and Service:

Enhanced communication features like SMS and email notifications keep customers informed about their delivery status, fostering trust and improving the overall customer experience.

Scalability and Flexibility:

With the ascent of businesses, order monitoring applications can effortlessly expand to satisfy intensified demands while maintaining both efficiency and precision.

Deploying Order Monitoring Applications

Introducing an order monitoring application calls for meticulous strategizing and regard for the distinct requirements of a commerce operation. It's critical to select a software solution that melds effortlessly with established infrastructures and provides the adaptability to accommodate shifting business conditions. Instructing staff and the delivery team is pivotal to make certain they are proficient in handling the new system.

Case Study on Last-Mile Delivery Innovations in Suzhou, China

Incorporating findings from the Suzhou case study into discussions about last-mile logistics applications significantly enriches the content, particularly in terms of optimizing end-stage delivery operations. The Suzhou experience revealed how real-time order monitoring solutions improved the precision and timeliness of package hand-offs in a dense urban setting, showcasing a marked reduction in delayed deliveries and an enhancement in overall productivity for couriers.

Rapid Growth of E-commerce and Parcel Delivery in China:

  1. Highlight China's leading role in the e-commerce market, with a transaction amount reaching RMB 34.81 trillion and an online retail volume that includes both physical and non-physical commodities​​.
  2. Emphasize the record-high business scale and revenues of China's parcel delivery industry, with a business volume of 63.52 billion pieces and a 25.3% year-on-year increase in business income​​.

Emerging Trends in Parcel Delivery:

  1. Discuss the shift towards contactless and real-time delivery, accelerated by the COVID-19 pandemic, diversifying into areas beyond catering to include fresh food, office supplies, and more​​.
  2. Point out the increasing consumer expectations for timely and convenient last-mile delivery services, driven by urbanization and the growth of e-commerce​​.

Cost Efficiency and Operational Improvements:

Explain how the use of automated sorting facilities and the optimization of running routes have led to reduced costs in delivery, transportation, and warehousing​​.

Integrated Warehouse and Distribution Model:

Describe how integrated warehouse and distribution patterns are simplifying logistics operations, improving efficiency, and reducing error rates in commodity circulation​​.

Regulatory Framework and Business Environment:

Mention the role of Suzhou's regulatory framework in standardizing and managing the parcel delivery industry, which includes both compulsory and encouragement policies​​.

The Case Study: Cologne's Innovative Approach

Set in the heart of Cologne, Germany, the researchers utilized real data from Hermes, a parcel delivery company. They explored different customer time slot selection options, such as due window and on-demand selection, in the context of city logistics measures like access regulations and driving bans in city centers. The use of an agent-based simulation model, including a Geographic Information System (GIS) environment and optimization algorithms, was crucial in scheduling and allocating delivery robots efficiently.

This case study serves as a guiding example for businesses aiming to refine their order monitoring applications. By integrating such sophisticated systems, companies are able to:

Client Testimonials: Diverse Industry Perspectives on Cigo Tracker.

  1. Enhance Efficiency: The two-tiered delivery system ensures a seamless transition from conventional truck delivery to robotic last-mile delivery, drastically reducing human error and increasing delivery precision.
  2. Improve Customer Satisfaction: With options like due window and on-demand delivery, customers can enjoy greater flexibility and convenience, leading to an improved overall service experience.
  3. Optimize Resource Allocation: The use of simulation models and GIS for scheduling and allocation leads to better resource management, ensuring that delivery robots are used effectively.


In conclusion, order monitoring applications are indispensable assets for businesses seeking to improve their dispatch services. Furnishing instantaneous transparency, honing pathways, diminishing instances of undelivered items, and elevating overall operative efficiency, such applications are essential in today's vigorous marketplace. Enterprises that adopt these technological progresses are strategically placed to deliver superior service to their clientele, propelling advancement and prosperity.

Customer Success Stories with CIGO TRACKER

5 star rating review


Health, Wellness & Fitness, Used the Software for: 1+ year

Comments: Great! Has been a big help for our shipping department.

”Great delivery management software”

5 star rating review

Health, Wellness & Fitness, Used the Software for: 1+ year

Comments: Their customer service is really incredible. Platform has been reliable no real downtimes. It always works

”Excellent platform”

5 star rating review


Health, Wellness & Fitness, Used the Software for: 1+ year

Comments: Their customer service is really incredible. Platform has been reliable no real downtimes.

”Excellent Tool with an excellent customer service”

5 star rating review


Logistics & Supply Chain, Used the Software for: 1-5 months

Amazing. We have been using Cigo for about 4 months, but we have already been very satisfied.

”Terrific software - Cigo went above and beyond.”