Reason #1: It costs money
Every time a driver misses a delivery because the customer is not home, it can cost your company money. Companies have different policies when it comes to missed deliveries.
Attempt a second delivery. Some businesses will attempt a second delivery instead of leaving the package at the door, as this can compromise security. As such, they will have to store the package until the next delivery, which means the more missed deliveries they make, the more storage they will need for those parcels, and the less space they will have for other deliveries. This time spent on making up deliveries is time your drivers are not spending on other deliveries, losing you money.
Some companies even prefer to offer a refund to customers rather than having to attempt a second delivery, which can be more expensive. Plus, delivery drivers' having to drive extra miles will increase their bill.
Leave the package at the doorstep. Some companies will leave the package at the door and won’t attempt a second delivery. While this might allow customers to get their package earlier, it isn’t the ideal option as it can compromise security.
As we’ve mentioned in this blog, porch pirates are a real threat to home delivery, and thefts have been increasing since the onset of the pandemic. In fact, one out of three customers had a package stolen in 2020.
If a package gets stolen, it could be costly for your business as you will have to send another product for free and the delivery driver will have to deliver it again.