Marketers predict that eCommerce sales will grow to grow another 14.3% in 2021, a steady rise from the 27.6% growth rate of 2020. As of today, global eCommerce sales are fast approaching the $5-trillion mark and aren’t showing signs of slowing down.
According to McKinsey, 75% of buyers and sellers prefer the digital, self-serve retail world because of its speed, convenience, and safety. With that sentiment capturing clients’ hearts for bulkier items, like furniture, appliances, and mattresses, companies are scrambling to meet the delivery challenges that come with bog box orders.
Customers today want speedy delivery, real-time order tracking, and accurate ETAs regardless of package size or product.
These rising expectations pressure last-mile delivery service providers that rely mainly on manual processes and paper systems. To meet rising customer demands and expectations, companies need to abandon their old ways and embrace technology, implementing furniture delivery software that offers features they need right out of the box.
Everyone is busy, and convenience is king! Customers don’t want to trade hours of their day waiting for a delivery, and companies need clients prepared! Offering up-to-the-minute ETAs, real-time parcel tracking and alerts thrills customers and helps keep deliveries on schedule.
When customers are prepared, deliveries go smoothly. Last-mile delivery software allows your clients to watch their delivery as it progresses to their door. This visibility will enable them to do other things instead of guessing when their package will arrive and be caught unprepared.
With real-time updates and alerts, clients are informed and can help prep their house for delivery, clear the room and the delivery path and help keep your drivers on time, and it’s all done in style, right from their smartphone or computer.
Delivery service software that sends instant alerts and notifications to your customers about their order status and any changes in the delivery schedule is a no-brainer for companies that specialize in big box deliveries.
Complete visibility over a delivery vehicle isn’t just excellent for clients; it pays enormous dividends for the company.
To better manage a driver, fleet, or 3PL delivery service, providers that know where their trucks are at all times have a considerable advantage. When customers who aren’t particularly tech-savvy and watching their phones call for an update, staff can quickly answer having fleet visibility and up the minute info on their order status.
Vehicle tracking also allows a company to analyze drivers’ performance, scour over routes to uncover inefficiencies and inform rerouting decisions for the dispatch team when changes are needed.
Cloud-based last-mile delivery software that offers transparency, visibility and control for your company is vital as you scale up your business, extend your geographical fleets and add more vehicles.
Whether you manage a large fleet or a solo driver, route planning can be a nightmare. A knowledgeable dispatcher is worth their weight in gold, but having your companies route planning tied to any one person is a risk.
Delivery software decentralizes the locus of control away from any single person and puts simple, effective route planning just a few clicks away from anyone on the despatch team. Upload bulk orders, validate addresses automatically in real-time, plan routes and optimize them in just a few seconds with the right last-mile delivery software.
Optimized routes with validated addresses mean reduced “window time” for drivers and more packages delivered in less time for less money!
Implementing the right furniture delivery software for your company empowers dispatch to identify, address and reroute drivers for efficient delivery. That means fulfilled delivery schedules and met customer expectations whatever the day decides to throw at them.
Driving it Home
It’s time to abandon manual processes and paper trails and embrace the immeasurable benefits of implementing the right last-mile delivery software for your company.
Create efficiencies for dispatch and drivers, thrill your customers with new technology and uncover cost savings that will allow you to grow your business and your brand while providing top-notch delivery of your furniture.
There is so much more in store for you and your company when you put leading last-mile delivery software at the helm of your delivery service department.
CIGO is a best-in-class, cloud-based platform to increase deliveries, service calls and pick-ups for your business, scales as you need it, and provides a state-of-the-art, “last mile” delivery experience that will thrill your customers.
CIGO simplifies complex delivery and route planning, empowers more effective client-facing and team-based communication and helps retain drivers while significantly reducing operating expenses.
Driven by innovation, an unwavering commitment to customer service, honesty and trust, CIGO delivers the best, most flexible delivery tracking software in the industry.