Not only are your customers more intelligent and better informed than ever before, they are swamped. Far more of your customers than you think are demanding quick and efficient e-commerce shipping with every purchase.
In fact, according to a survey by Oracle Retail, 13% of your customers will never order from you again if they get a late delivery.
Expectations for last-mile delivery companies have changed, especially in a few key areas. Today, most customers expect their delivery service provider to offer:
· Real-Time Order Tracking
· On-Time Every Time Delivery
· Feedback & Better Communication
Meeting these expectations can be pretty challenging as nailing last-mile delivery services can be one of the most difficult aspects of the customer’s buying journey. Today’s last-mile delivery service providers must innovate and elevate their user’s experience and service level, and it can be a daunting task,
Fortunately, it is easier than ever before for companies to meet these rising customer expectations by investing in the right last-mile delivery software.
Learn how high-quality delivery software can help you elevate the level of service you provide and build a growing base of repeat customers.
Real-Time Order Tracking
Food delivery apps that allow visibility over a person’s order from the restaurant to their door has spoiled your customers!
Today, people want to know the status of any package they order and track its delivery at all times. A recent study reports that a whopping 93% of customers demand real-time visibility on their entire delivery process, from dispatch to doorstep.
Your company can’t afford to ignore your customer’s desire to know where their item is at all times. Last-mile delivery tracking software puts real-time tracking data and live updates in the palm of your customer’s hands and is easier to implement than ever before.
Thrill the masses with innovation, strengthen your brand and make your last-mile come alive through the power of technology.
On-Time Every Time Delivery
Deliver the first time to protect the bottom line!
Last-mile delivery software that offers real-time updates also drastically reduces the incidents of missed or failed deliveries, protecting your profit margins. It makes sense. Customer’s having the ability to see their packages’ progress minute by minute ensures they are available to receive it or plan for when they aren’t.
That’s not all, though! The right last-mile delivery software will help make order uploading, route planning and delivery route optimization a breeze, taking the unknown out of the equation.
Additional features like automatic address validation will help ensure your drivers have the best shot at making their deliveries on time, every time, eliminating small mistakes that can make a big difference in providing excellent delivery.
That provides up to the minute updates regarding a package’s arrival to ensure your customer is there to receive it. Eliminating missed deliveries means keeping your customers and your bottom line happy!
Feedback & Better Communication
If you want to keep your customers coming back and make them raving fans of your company, you have to listen to them!
Today’s best delivery tracking software helps facilitate better customer communication ensuring that feedback can be received and responded to real-time. Receiving immediate feedback on negative experiences, gaining clarity on what would thrill your customers and helping them know they’re heard is paramount to gaining and keeping clients.
Wouldn’t you love to have real-world feedback on how people feel about the level of service you provide or what your customers love about the last-mile delivery experience you offer?
Increased communication makes your customers feel valued and confident that your company has their best interests in mind, even if their experience is less than the best once in a while.
Allowing your customers to provide driver assessments and reviews offers valuable insights into a critical aspect of your buyer’s experience that in the past has been hard to quantify. Bonus drivers that get great reviews build a team of drivers that excel at customer relations and supercharge morale across your fleet! For companies that struggle to keep drivers, customer feedback that allows you to reward excellent service will increase motivation, increase retention and fuel a culture of incredible service to keep customers coming back!
Last-mile delivery software can do all this and more!
Sum it All Up
Manual planning and execution of your last-mile delivery service is fraught with risks and s a headache that’s worth avoiding. The right last-mile delivery software can help ensure you deliver your products on time and in a way that helps your bottom line gets your customers talking AND coming back for their next order.
CIGO is a best-in-class, cloud-based platform to increase deliveries, service calls and pick-ups for your business, scales as you need it, and provides a state-of-the-art, “last mile” delivery experience that will thrill your customers.
CIGO simplifies complex delivery and route planning, empowers more effective client-facing and team-based communication and helps retain drivers while significantly reducing operating expenses.
Driven by innovation, an unwavering commitment to customer service, honesty and trust, CIGO delivers the best, most flexible delivery tracking software in the industry.