Your Tracking Updates

CIGO is the tracking platform your store uses to send delivery updates. The messages come from CIGO on their behalf. When you tap Track Package or Track Live, the tracking page that opens will show your store's name and branding.

Each button opens your tracking page at tracking.cigotracker.com. Track Package shows your scheduled delivery details. Track Live shows a live map with your driver's location and ETA. Rate Experience opens a feedback form after delivery. Sign Now lets you sign digitally as proof of delivery.

Yes. The link opens your personal tracking page hosted at tracking.cigotracker.com. CIGO is a delivery logistics company based in Montreal, Canada. The page will never ask for payment or sensitive personal information.

Your updates are sent using RCS (Rich Communication Services), which supports branded cards, images, and one-tap action buttons directly in your messaging app. If your phone does not support RCS, you will receive a standard SMS with a tracking link instead.

When your driver arrives, you may be asked to sign digitally to confirm receipt and condition of the delivered items. Your signature is saved as proof of delivery and creates a digital record for both you and the store.

After delivery, you may receive a message asking you to rate the experience. Your feedback goes directly to the store and helps them improve their delivery service. Rating is optional.

Someone may have provided your phone number at checkout, or the store may have an incorrect number on file. Reply STOP to opt out immediately. If you believe the messages are sent in error, contact msgs@cigotracker.com.

Contact the store you ordered from. They manage the delivery schedule, route planning, and your order details. CIGO provides the tracking technology but does not control when or how your delivery happens.

Reply STOP to any message from CIGO. You will receive a confirmation and no further messages will be sent. If you change your mind later, reply START to opt back in.