Delivery is where customer expectations meet reality. The condition of the package, the timing, and the clarity of updates all send a stronger message about your business than advertising ever could.
A skilled professional, Cyrille underwent a transformative journey at Cigo, progressing from a non-web developer to the Chief Technology Officer (CTO).
This career evolution highlights adaptability, strategic vision, and an unwavering commitment to excellence. With a Computer Science degree from York University, his academic foundation seamlessly integrates with hands-on experience.
Beyond technical expertise, his leadership at Cigo extends into significant contributions to software development, project management, and strategic hiring. Rooted in continuous, consistent effort, he tackles challenges with humility and a steadfast commitment to excellence. This mindset influences every aspect of his role, from refining product interfaces and improving user experiences to expanding technological capabilities.
Valuing user insights, he uses surveys and direct communication to fine-tune strategies. Meticulous reviews of Jira issues each quarter underscore a commitment to continuous improvement. Balancing professional and personal life, Cyrille prioritizes quality moments with family and friends.
Balancing work and personal life, he makes it a point to engage in regular exercise and has been practicing Muay Thai, a combat sport, for some time now. Finding equilibrium through both physical and mental activities, he also enjoys single-player PC and console games, occasionally joining multiplayer sessions to create shared experiences and lasting connections. Outside of work, Cyrille’s path at Cigo extends past career milestones, embodying a personal dedication to continuous growth through humble, consistent hard work.
What’s the Difference Between Logistics vs Route Optimization?
You hear the terms logistics and route optimization everywhere, and people often treat them as the same. They are not.
10 Things Customers Expect From Delivery in 2025
Logistics is no longer judged only by speed. Clear updates, flexible options, and reliable outcomes now shape how delivery performance is measured. These rising standards are reshaping the way operations teams plan and execute.
How Automation Is Reshaping Fleet Management
Pressure on fleets keeps rising. Budgets tighten, schedules compress, and service targets stay high even as demand swings.
How to Handle Delivery Delays With Transparency
Delays happen, and customers often understand. What they do not forgive is being left without answers. Because complex routes, carrier handoffs, and...
The ROI of Logistics Optimization
With demand shifting, transport costs climbing, and promises tightening, the stakes are higher. Each logistics dollar faces CFO scrutiny.
Building Trust in the Final Mile
The doorstep decides loyalty. In the final mile, promises either land on time or fall apart, and customers remember. Expectations keep climbing, so you need speed, precise ETAs, and proactive updates that feel human.
Top 10 Logistical Challenges Facing Delivery Teams Today
Delivery teams face more pressure today than ever. E-commerce continues to grow, supply chains remain unpredictable, and customers demand speed along with flawless service.
Why Proactive Communication in Logistics is Now Table Stakes
Every delayed delivery, missed call, or unanswered question costs you trust and efficiency. These setbacks affect your customers and place added strain on your operations team.
How to Use Delivery Data to Personalize the Customer Journey
Customers remember how reliably you keep promises, not the promise itself. In crowded delivery feeds, trust grows when updates feel personal and arrive exactly when needed.