Customers want fast, clear service. Conditions change by the hour, crews are stretched, and curb rules differ on every block. Plans shift, but...
Building a Resilient Last-Mile Strategy in 2025
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Mark Mulhearne
Enterprise Account Executive
Mark is an accomplished Enterprise Account Executive at Cigo, where he excels in driving customer success and fostering enduring relationships with clients and partners.
With a relentless focus on continuous improvement, Mark is committed to enhancing product and system efficiency to better serve the needs of his clientele.
Mark’s dedication to his craft extends beyond the confines of the workplace. He is a self-driven individual, constantly seeking opportunities for growth and development, both professionally and personally. His proactive approach to problem-solving and his unwavering determination make him an invaluable asset to the Cigo team.
Outside of work, Mark finds joy in exploring the worlds of art and travel. Since moving to Canada in 2015, he has embraced the diverse cultural landscape of the country, having lived in Vancouver before relocating to Toronto. His experiences in these vibrant cities have enriched his perspective and fueled his passion for discovering new places and experiences.
Mark’s love for art and travel reflects his curiosity and openness to new ideas, qualities that also shine through in his professional endeavors. With a proven track record of success and a genuine passion for what he does, Mark embodies the values of excellence and dedication that define Cigo’s commitment to its clients and partners.
My Latest Articles
Why Real-Time Visibility is the Key to Supply Chain Agility
Every missed ETA costs you cash, time, and trust. If you cannot see your network as it moves, you guess.
How to Create a Branded Delivery Experience (and Why You Should)
Delivery is where customer expectations meet reality. The condition of the package, the timing, and the clarity of updates all send a stronger message about your business than advertising ever could.
What’s the Difference Between Logistics vs Route Optimization?
You hear the terms logistics and route optimization everywhere, and people often treat them as the same. They are not.
10 Things Customers Expect From Delivery in 2025
Logistics is no longer judged only by speed. Clear updates, flexible options, and reliable outcomes now shape how delivery performance is measured. These rising standards are reshaping the way operations teams plan and execute.
How Automation Is Reshaping Fleet Management
Pressure on fleets keeps rising. Budgets tighten, schedules compress, and service targets stay high even as demand swings.
How to Handle Delivery Delays With Transparency
Delays happen, and customers often understand. What they do not forgive is being left without answers. Because complex routes, carrier handoffs, and...
The ROI of Logistics Optimization
With demand shifting, transport costs climbing, and promises tightening, the stakes are higher. Each logistics dollar faces CFO scrutiny.
Building Trust in the Final Mile
The doorstep decides loyalty. In the final mile, promises either land on time or fall apart, and customers remember. Expectations keep climbing, so you need speed, precise ETAs, and proactive updates that feel human.
Top 10 Logistical Challenges Facing Delivery Teams Today
Delivery teams face more pressure today than ever. E-commerce continues to grow, supply chains remain unpredictable, and customers demand speed along with flawless service.