Start Real Conversations With Your Customers
Cigo Tracker's 2-Way Customer SMS lets your dispatch team and drivers exchange real-time text messages with customers.
Hi Sarah! Your delivery is scheduled for today between 2-4 PM. Reply here if you need to make any changes.
Hi! Can the driver use the side entrance? Front buzzer is broken.
No problem! We've updated the instructions for your driver. He'll use the side entrance. See you soon!
Perfect, thank you! 🙏
Over 1000+ Brands
Proudly Partnered Up With Cigo Tracker
The High Price of Ignored Replies
Traditional one-way notifications create a dead end. Customers reply, and nobody's listening. That unanswered text becomes a missed delivery, a wasted truck roll, and a support ticket your team has to clean up after the fact.
Two-Way SMS Built for Delivery Teams
This isn't another bulk texting tool. Cigo Tracker's 2-Way Customer SMS is purpose-built for last-mile logistics, designed around the job, the route, and the customer interaction that happens in the final stretch.
Message Directly From the Job Profile
Every conversation lives where your delivery data lives. Dispatchers send and receive SMS without leaving the Cigo dashboard. The full thread is attached to the job and visible to anyone on your team who needs it.
Real-Time, In-the-Moment Communication
Customers can respond the second they get a notification. Your team sees it instantly and acts on it before it becomes a failed delivery. Communication at the speed your operations actually move.
Complete Conversation History on Every Job
Every message, sent and received, is logged against the job record automatically. Full accountability, easy dispute resolution, and a communication audit trail your teams will thank you for.
Up and Running in Three Steps
Enable 2-Way SMS on Your Account
Contact your Cigo Tracker account manager or reach out to the support team. No complex setup and no IT project required.
Send and Receive From the Job Profile
Customers can reply directly to delivery notifications. Your dispatch team sees it in real time, right inside the job view.
Resolve Issues Before They Cost You
Wrong address? Reschedule request? Handle it with a quick text and keep the delivery on track without a phone call.
Built for Every Delivery, Across Every Industry
Whether you're delivering a sectional sofa or a prescription, the last mile depends on clear communication with the person on the other end.
Furniture & Appliance Retail
Confirm placement details, verify building access, or adjust time windows via text. Cut the callbacks that slow down large-item delivery.
Pharmacy & Medical
Confirm a patient is home for a time-critical prescription. Handle ID verification or safe-place requests via text to keep deliveries compliant.
3PL & Fleet Operations
Deliver on behalf of other brands and text their customers directly. Every message stays logged for full client visibility and accountability.
Food & Meal Prep
Handle last-minute address changes or drop-off instructions with a quick text. Keep the route on track without pulling your driver off the road.
Join 1,000+ Brands Using Cigo Tracker
A benchmark of our relentless pursuit of delivery perfection across every route.
Every client is a story of partnership and exceeded expectations, not just a number.
Exceptional, reliable, and user-friendly software for delivery route planning.
Start Texting Your Clients
Enable 2-Way SMS and start resolving issues in real time, before they become failed deliveries.
Frequently Asked Questions
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Montréal, QC H3L 2T2
USA
3343 Peachtree Rd NE Ste 145
Atlanta, GA 30326
United Kingdom
Stratford London E15 4QZ
Toll-free : (888) 816-CIGO
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Customers
United Kingdom
Stratford London E15 4QZ
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