CIGO Tracker, a leading route optimization software provider, today announced the launch of its Customer 2-Way SMS feature, enabling direct text communication between logistics operations and their customers through the platform’s job management interface.
Enhanced Communication for Modern Logistics
The new feature addresses a critical need in last-mile delivery and field service operations where timely customer communication directly impacts service quality and operational efficiency.
Logistics teams can now:
- Send and receive SMS messages directly from job profiles within CIGO Tracker.
- Maintain centralized communication records for each delivery or service appointment.
- Reduce communication delays that often lead to failed deliveries or missed appointments.
- Keep entire teams updated on customer interactions throughout the job lifecycle.
Immediate Implementation Available
The Customer 2-Way SMS feature is available now for existing CIGO Tracker clients. Operations managers interested in enabling this functionality can contact their dedicated account manager or reach out to the CIGO Tracker team at sales@cigotracker.com.
For support inquiries or to identify account management contacts, users can initiate a chat through the platform’s support system.
About CIGO Tracker
CIGO Tracker provides route optimization and fleet management software solutions for logistics providers seeking to improve operational efficiency and customer satisfaction. Learn more about CIGO Tracker’s complete customer engagement capabilities.
