“Where Is My Order?” (WISMO) inquiries are a significant burden for logistics teams. These questions slow down operations and place unnecessary pressure on support staff, driving up costs. Each WISMO call wastes valuable time and resources. It burdens customer service...
When lives are on the line, ‘close enough’ won’t cut it. Misrouted medications, delayed lab results, or lost medical supplies directly threaten patient care and regulatory compliance. Medication-related harm affects 1 out of every 30 patients in health...
Furniture delivery demands precision. Unlike most standard parcels, sofas and dining sets require careful handling, precise scheduling, and often assembly services. According to Retail Dive research, furniture damage rates during delivery reach 15-21% industry-wide....
CIGO Tracker, a leading route optimization software provider, today announced the launch of its Customer 2-Way SMS feature, enabling direct text communication between logistics operations and their customers through the platform’s job management interface....
Expectations have shifted. Nearly everyone now wants real-time delivery tracking, not just vague updates. Investing in advanced last-mile tracking is essential for survival. Modern logistics tracking systems and last-mile delivery software offer delivery tracking...
Peak delivery times bring a flood of questions. Customers want answers. “Where is my order?” echoes across every channel. Real-time shipment tracking changes the experience. Order tracking systems provide delivery status updates the moment anything shifts. Customers...
